> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hg.cash/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

This guide explains how new organizations and users **onboard** onto HG.cash: first contact, **know-your-customer (KYC)** steps, and when you receive **access to the platform**.

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## Overview

HG.cash does **not** automatically grant dashboard access to every signup. Platform access requires a **registered user record** tied to your email (and authentication). That record is created or enabled **after** HG.cash has engaged with you and completed required **compliance checks**, typically including **KYC**.

At a high level:

1. **Reach out** through the official **contact form**.
2. **Complete KYC** together with the HG.cash team (documents and verification steps depend on your entity type and jurisdiction).
3. Once approved, HG.cash **provision your access**—you will be able to sign in and use the modules enabled for your account.

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## Step 1: Contact HG.cash

**Start by contacting us through the contact form on the HG.cash website.**

* Open **Contact** from the website menu or footer.
* Fill in **first name**, **last name**, **email**, **industry**, and your **message** describing your needs (for example: interest in treasury, payouts, exchange, API integration).
* Optionally add your **company** name.
* Complete the security step (**reCAPTCHA**) so your submission can be delivered.

Your message is sent to the HG.cash team (email delivery). You should receive follow-up instructions by email regarding next steps and any information we need before onboarding.

> **Tip:** Use the **same email address** you plan to use for your HG.cash login, so onboarding and account linking stay straightforward.

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## Step 2: Complete KYC

**KYC (know your customer)** is the process we use to verify **who you are** and meet regulatory and operational requirements before enabling financial features.

What you must provide—such as **identity documents**, **proof of address**, **company filings**, **beneficial ownership**, or **bank details**—depends on:

* Whether you act as an **individual** or a **legal entity**
* Your **country** and applicable rules
* The **products** you will use on HG.cash

The HG.cash **onboarding or compliance team** guides you through the checklist and any third-party verification tools we use. **There is no substitute for completing this stage with our team:** do not assume access is granted until HG.cash confirms that KYC (and related checks) are **completed or approved** for your profile.

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## Step 3: Receive access to the platform

After HG.cash **approves onboarding** for your profile:

1. Your account is **created or activated** in our systems so that **sign-in is authorized** for your designated email address.
2. You will typically receive instructions to **create your password** or **complete registration** (for example via an email verification link), depending on how your administrator set you up.

When you sign in successfully:

* You will **enter the HG.cash application** with the **role and permissions** assigned to your user.
* If you see **“Acceso denegado”** or a message that your account is **not registered** or **has no permissions**, your session exists in authentication but **there is no eligible user record yet**, or your access is restricted. In that case, **contact support** with the email you used—the same situation is resolved by aligning your login with the user HG.cash provisioned for you.

**Additional features** (for example **Exchange / USDT** buying) may be toggled **per user** by HG.cash after further checks. If Exchange is not visible or not available, assume it is not yet enabled for your account and ask your contact at HG.cash.