Documentation Index
Fetch the complete documentation index at: https://docs.hg.cash/llms.txt
Use this file to discover all available pages before exploring further.
Create a USDT withdrawal
Prerequisites
- Two-factor authentication (2FA) must be enabled on your account (TOTP app). The withdrawal dialog requires a 2FA code and other checks.
- At least one withdrawal wallet in status Aprobada (see Withdrawal wallets).
- A USDT account with sufficient balance to cover the amount you request.
Open the withdrawal flow
- In the sidebar, open Exchange → Retiros USDT tab.
- Click Nuevo retiro.
Complete the “Nuevo retiro USDT” dialog
Fill the fields in order as required by the app:- Código de email (6 dígitos)
- Click Enviar código por email to receive a one-time code.
- Enter the 6-digit code from your inbox (check spam).
- Código 2FA
- Enter the current code from your authenticator app.
- Contraseña (verificación)
- Enter your HG.cash login password for re-authentication before the withdrawal is submitted.
- Cuenta USDT (origen)
- Select the USDT account to debit. The list shows the available balance per account.
- Monto USDT
- Enter the amount to withdraw (decimal format as accepted by the form).
- Wallet de destino (aprobada)
- Select one of your approved destination wallets (network and masked address are shown).
- If the list is empty, use Agregar una wallet to go to the wallets tab, or finish wallet approval first.
Submit
Click Confirmar retiro. On success, the request appears under Mis retiros with a status such as Pendiente revisión. Staff review the request before processing; states can progress to Aprobado, En proceso, Completado, or Rechazado depending on operations.Security notes
- Never share email codes, 2FA codes, or your password with anyone.
- Always confirm the network and address on an approved wallet match where you intend to receive funds; mistaken networks are a common cause of loss on-chain.